We BEAT the price of online & brick-mortar retailers..

At Luxe Jewellery, we understand that quality and price both matter when you’re shopping for jewellery. We never want you to stress about price when working with us. We will beat the price at a brick-mortar retailer, or online retailer. 

Shopping online is an increasing trend and it comes with a trade-off. With price savings, there is also a risk associated with the purchase. For example:

• The stone online in an image may look different when it arrives.
• The ring may have a stone that falls out and service time is 3-4 weeks with your jewellery going in the mail.

Understanding technical aspects to diamonds and gemstones can also be tricky, so how do you know you got the most value out of your dollar? If the price looks too good to be true, it usually always is, and there is a technical aspect to the diamond or gemstone that you may not catch versus a jeweller. Now, you are able to work with us, show us links to what you’re seeing, and we will source a comparable stone at a lower price. You receive all the guidance of a trained jeweller at more price savings, with no risk. 

How it works:

1. Email us a quote from a retailer with the diamond price & details OR send us links from an online company that show us the loose diamond. Please note, the stone has to be GIA, IGI or GCAL certified to qualify for price matching.
2. We will find a comparable stone at a better price. It’s that simple!
3. A certificate, video and images of the stone will be sent to you over email.
4. Once you have reviewed the stone via email, you are able to submit a deposit, and your order will be processed!

FAQ

1) Can I bring in a stone from an online company, and buy the ring with Luxe?

Yes however, we do not recommend this route. We charge an extra setting fee to work with your stone, and a stone liability waiver must be signed to be able to purchase one of our ring settings. Stones can crack and chip during setting pressure, and if you are buying the stone loose, you are assuming liability for it if it gets damaged during setting. We recommend keeping the full purchase (diamond + ring) with the same retailer. 

2) Can you beat the price on engagement ring settings & wedding bands or other jewellery items?

No, engagement rings & wedding bands all have different intricacies to them, like metal weight, quality, height, depth, therefore all will sit differently with your engagement ring. We also do not beat the price on finished jewellery. 

3) Is there anything for diamonds that you cannot beat the price on?

Due to the large range of online retailers & varying business practices, we only match with comparable businesses. For this reason, online price matching is only done with the following: James Allen, Blue Nile, Brilliant Earth. For brick-mortar pricing, we only take quotes from jewellers in the Greater Toronto area. 

The diamond you’re looking to beat the price on also has to be certified via GIA or IGI. 

For a promotion or marked down price on a stone at a competitor, we will match the lowest price in this instance. Any regular priced stones will be given 5% off. 

4) Can I upgrade my stone at a later time?

Yes, all our stones can be upgraded for 2x the original purchase price. For example, if you spend $5,000 on your stone, then you will qualify for an upgrade if you now spend $10,000 on the stone. The original $5000 will be credited back towards the purchase of the higher priced stone. We do not upgrade ring settings, and a new setting must be purchased if you are upgrading size and not quality.

*Please note, this program is not yet available for lab diamonds. 

5) Are there any other discounts?

Feel free to ask us in store. Clients can sometimes walk away with an amazing deal but you’ll never know if you don’t ask! 

6) Can I come try on rings even though I’m considering buying online?

Yes we do not refuse service to any potential client! However, just be honest with us from the start before you work with a rep. During your appointment, we can effectively communicate and assess whether the same benefit you see somewhere else can be provided at Luxe. **We do not recommend scheduling a time with us or dropping in to see diamond sizes, and qualities to gauge what you’d like to buy online. If at any point the rep notices this, we reserve the right to refuse service and time.**

7) Can I view the stone?

No, we work with existing stones in store to show you different qualities, which equips you to make a decision on what you’d like to order. Working with us ensures that the stone you’re buying is one that a trained jeweller does not see issues with. 

At Luxe Jewellery, we strive to be the most competitive in terms of pricing and service. As a client, you will always receive the best guidance, quality, and price. If you would like to learn more, please visit us in store, or email us info@luxejewellery.ca